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5 Things Great Managers Do

Posted By Administration, Sunday, June 30, 2019

 

5 Things Great Managers Do

Written by: Lori McKnight

 

 

I was recently a guest on Callie Zipple’s HonestHR SHRM podcast. Callie and I chatted about All Things Recognition.

 

Callie asked a question we often hear from HR professionals, “How can I make recognition more inclusive and equitable? What can I do when some managers recognize great work but others have a serious recognition blind spot?”.

 

Recognition may be the most affordable and powerful tool in a manager’s toolbox, but it only works when used. Great managers know the WIIFM (what’s in it for me) of consistently recognizing employees.  

 

 

Here are 5 coaching tips to help managers with a recognition blind spot see the light.

 

 

Coaching Tip #1: Have a WIIFM talk

The role of manager has dramatically changed. Great managers need to be more than taskmasters – they need to be coaches who recognize the unique needs of their increasingly Millennial team.

 

According to Gallup, 69% of employees state they would work harder if they were recognized more BUT only 30% of employees received recognition or praise for doing good work in the last seven days.

 

 

Emphasize the benefits to unit performance by consciously making an effort to recognize others more often. 

 

When compared to business units in the bottom quartile of engagement, those in the top quartile realize improvements in the following areas: 

 

Image result for Source: 2017 Gallup State of the American Workplace

Source: 2017 Gallup State of the American Workplace

 

 

Coaching Tip #2: Give simple, actionable ways to get started

 

Being a good manager is hard. It takes a concerted effort to find the time to manage people AND get your own work done. Here are a few tips managers can implement asap to make recognition a part of their daily routine:

 

·         recognize one person at the beginning of every weekly meeting

·         schedule a calendar reminder at the end of every day to email or post a thank you to one person

·         have one face-to-face chat with an employee every week to give and receive feedback

 

 

Coaching Tip #3: Show what recognition looks like

If your organization has a social recognition platform…

 

·         print off examples of kudos other managers are giving to show how people are being recognized for great work and accomplishments

 

·         look at the number of recognition events a manager in a top performing unit is giving, compared to the manager in question. Sometimes numbers speak louder than words

 

 

Coaching Tip #4: Add to your manager’s recognition toolbox

Make recognition easy. The more streamlined and simple your recognition initiatives are, the more they’ll be used. A social recognition platform is ideal as small expressions of recognition posted on the company dashboard can be multiplied by many as employees like, comment and share the creds.

 

If you don’t have a digital recognition website:

·         have small branded on-the-spot gifts, thank you and spot cards available to recognize great work easily and immediately

 

·         set performance goals and use creative rewards to recognize efforts. Things like having a manager clean an employee’s desk, order in pizza or sponsor a coffee break are fun, easy to execute initiatives that are inexpensive

 

 

Coaching Tip #5: Reward Efforts

Managers, like employees, want to be recognized by superiors.

·         award bonus points for meeting recognition targets

·         build recognition targets into performance and incentive plans

 

Bottom line, according to a recent Forbes article, is that organizations pay a high price for keeping managers, who don’t manage, in leadership roles.  

 

Remind others to recognize and appreciate by downloading and posting this 5 Things Great Managers Do wallchart.

 

5 things great managers do

 

 

 

 

 

 

 

 

"All data and information provided on this blog is for informational purposes only and does not constitute legal or HR advice (which should be obtained through formal retention of a lawyer or HR professional, respectively).  Nothing contained in this blog reflects the opinions of GOSHRM or any of its directors or members. GOSHRM makes no representations as to accuracy, completeness, current-ness, suitability, or validity of any information on this blog and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis."

 

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The Nursing Shortage - it’s more critical than you think

Posted By Administration, Saturday, April 13, 2019

The Nursing Shortage - it’s more critical than you think

Written by: Lori McKnight

 

Emergency alert: One-third of the country’s registered nurses are reaching retirement age in the next few years.

 

Nurses comprise over half of a hospital’s workforce, provide the majority of daily patient care and are the single biggest factor influencing how patients rate a hospital.

 

And nearly 700,000 of them are approaching retirement age by 2024.

This is raising the blood pressure of healthcare HR professionals responsible for attracting and retaining enough nurses to meet the demands of an aging patient population. With 55% of nurses over the age of 50, there’s lots to worry about.

 

Here are just a few stats keeping healthcare providers up at night:

  • US population growth rate for people aged 65+ is 42%+ compared to a 12% growth rate for people under 65 years of age
  • There are 7 caregivers per 1 patient today; by 2050 the ratio will be 3-1
  • 2/3 of seniors will need significant to moderate help with their day to day activities
  • The number of RNs is projected to grow by 16% over the next five years but school enrollment is only increasing by 3.6%  

 

So how are hospitals preparing to meet this uptick in demand for nurses amidst an insufficient supply?

Unlike other industries, hospitals can’t dig into deep pockets to attract and incentivize - so HR needs to get creative in how it cares for its patients AND people.

 

 

Here are 3 ways to get through the current and looming skills gap.

 

1.    Hold onto those Baby Boomers

o   Highlight benefits attractive to nurses close to retirement

o   Offer some control over their schedule and more flextime

o   Recognize their expertise and contributions publicly

o   Identify those with “deep smarts” and encourage job shadowing, mentoring and transfer knowledge. This gives a sense of pride and purpose that will aid in retention

 

 

2.    Recognize Generational Differences

Technology has created an era of personalization never before experienced. The one-size-fits all motto of standardized offerings doesn’t necessarily resonate when managing a multigenerational workforce. Here are some things to consider.

 

Gen Xers are looking for:

  • A competitive salary and benefits - 55% of GenXers say they are behind on their retirement savings.
  • Training -  roughly two in three Gen Xers say their employers don’t provide people, skills and technology training.
  • Respect - this generation feels overlooked and is the most under-engaged. Public recognition and respect for their experience will improve feeling  valued.

 

Millennials want to work for managers and peers who:

 

  • Care about what’s going on in their life. This work-life integration is critical to engaging and retaining.
  • Recognize their efforts - social media has created a HUGE need for recognition with this demographic. They are used to regular feedback on their activities and expect it. It fuels them.
  • Provide linear and non-linear career paths.

 

Gen Zers are more conservative than you might think. They value:

  • Job stability and a competitive salary plus loan repayment perks.
  • Being at the forefront of evolving technologies so offering skills training will attract and motivate this generation.
  • Technology – even more so than millennials, the next generation entering the workforce will demand tech tools to be more efficient and productive

 

 

3.    Refresh your Onboarding Programs

Onboarding is often overlooked in a fast-paced hospital environment.

  • Encourage supervisors/managers to check-in with new hires at the one week, 30 day, 90 day and 6 month mark to gauge how new hires are fitting in. Quick Pulse Checks can really help.
  • Foster social connections with regular team-building events and mobile communication tools so teams can stay connected on the go. There’s a 50% boost in engagement when employees have friends and feel supported at work.

 

Recognition can be done on a shoestring budget

There’s a perception that recognizing and rewarding employees is expensive. It doesn’t have to be. There are many value-added, low cost ways to revitalize and amplify recognition programs to include ALL employees.

 

For more ways to recognize and retain healthcare professionals on a limited budget check out this webcast for a SHRM credit and flip through this healthcare recognition ebook.

 

"All data and information provided on this blog is for informational purposes only and does not constitute legal or HR advice (which should be obtained through formal retention of a lawyer or HR professional, respectively).  Nothing contained in this blog reflects the opinions of GOSHRM or any of its directors or members. GOSHRM makes no representations as to accuracy, completeness, current-ness, suitability, or validity of any information on this blog and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis."

 

 

Tags:  GOSHRM  HR  SHRM 

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How a Respectful Workplace Can Stop Discrimination Claims Before They Start

Posted By Administration, Sunday, March 24, 2019

Respect can take many forms in the workplace, and each employee defines it through their own cultural lens and work experiences. For some, respect means having empathy for others, regardless of whether they are your subordinates, coworkers, or superiors. For others, respect is a safe and open environment where employees support one another.

And, sadly, some feel respect is a matter of authority, reserved solely for people in positions of power.

A vast majority of workplace discrimination claims stem from people feeling disrespected. This is not always the stated reason, but when you explore the underlying issues that led to the conflict in the first place, the situation typically boils down to an employee feeling disrespected by a manager, coworker, corporate policy, or combination of those factors. Often, the employee who files a claim or requests mediation will ask for compensation or to have the offender(s) terminated or reassigned. Through the mediation process, however, it is often discovered the employee really wants to feel respected and appreciated at work.

Image result for respect

Prevent Workplace Conflict by Building a Respectful Culture

If most workplace disputes stem from disrespectful managers, coworkers, or corporate policies, what can HR professionals do to promote respectful environments and head off discrimination claims before they start?

While HR reps should not be the sole creators and keepers of workplace respect, they are in the position to support the creation of respectful cultures.

For example, HR professionals are often the ones who must take the first steps to convince company executives of the importance of fostering respectful cultures. Once they have earned executive support, HR pros can focus on drafting the company policies that will support a respectful workplace.

When it comes to shaping respectful cultures, HR pros should start by establishing early intervention conflict resolution policies that offer employees a confidential way to voice their concerns and opinions. When an employee feels disrespected, they should be able to express that and work toward an acceptable resolution without fearing retaliation.

Image result for conflict resolution

An early intervention conflict resolution policy should include a minimum of two possible methods through which employees can pursue resolutions. One option might be an anonymous survey. These are most effective when they ask employees to share both their main concerns and their suggested solutions. This helps employees focus on solving problems, rather than just venting about them. Another option could be a facilitated meeting with an HR professional or impartial mediator.

When early intervention becomes part of the culture, employees will feel they have a safe way to express their concerns and be heard. As a result, employees will be less likely to file discrimination lawsuits, quit, or create unnecessary workplace conflicts. Not only will you have a more respectful culture at work, but your company will also spend less on costly legal matters.

In addition to early intervention mediation policies, employees at all levels should be trained in respectful work environment behaviors. Conflict resolution classes should be mandatory, with separate classes designed specifically for managers and executives. Conflict resolution skills are rarely taught in school, but they can have a highly positive impact on employee turnover rates and productivity while combatting violent behavior and potential sources of lawsuits.

HR professionals, too, should attend conflict resolution training. That way, they can better assist managers, executives, and employees with their issues and concerns. Both the HR and management teams must become resources to help employees address their workplace problems. Only then can the culture become more open and respectful.

Of course, HR cannot create a respectful workplace on its own. Management must fully adopt the initiatives, and employees must do their part in embracing the cultural shift. Policies and training are only effective when employees feel they are sincere and not just symbolic.

Now more than ever, respectful workplace environments are imperative. HR professionals should feel empowered to lead this movement.

 

 

 Written by: Sheryle S. Woodruff owner of Conflict Management Associates, Inc. Sheryle holds a master's degree in conflict studies and analysis. She is a Florida Supreme Court Certified Mediator and has been a full-time trainer, conflict coach, workplace mediator and consultant since 1997. For the past three years, Sheryle has been on the board of directors of the Greater Orlando Society for Human Resource Management (GOSHRM).

 

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The “On-Boarding Experience”

Posted By Administration, Monday, November 5, 2018
Updated: Saturday, October 27, 2018

 

When the alarm went off at 6 AM for my first day at my new job, I was already lying there, awake and SO excited and anxious to get to my new digs!

My outfit was all laid out, I got ready, and hopped in my car – ready for my new adventure for what seemed like the BEST CAREER EVER!

When I got there, I was semi-greeted by the receptionist, who told me it would be a minute until “someone” would come and get me.

After waiting 15 minutes as a few other new hires filed in and sat beside me, we were finally ushered into a training room with a man who went over compliance issues, helped set up our computers (they weren’t set up already), and gave a brief history of the company.

Two hours later, we were sent to our designated seats, and it was time to learn!

Only one problem – I didn’t have a trainer, or anyone to show me the ropes.

It was just me. Red flags went up immediately, and I just sat back, stunned that I was duped by what seemed like a really great place to work.

After only 2 months of trying to navigate the organization without being given the tools to be successful, I resigned and left for (much) greener pastures. Pastures that understood that, while the candidate experience DOES end, it then becomes the EMPLOYEE experience. And my goodness, is it EVER important.


 

Orientation is not Onboarding

Orientation “should” last about 2 weeks where the employee can learn all about their new organization for which they excitedly woke up before their alarm. They should be met by their direct supervisor and/or recruiter with whom they’ve already built relationships and have their work space set up for them with some cool swag that tells the employee “Welcome! We are SO glad you’re here!” They should be assigned a mentor or a trainer and introduced to their team members and have a picture painted for them regarding how their role drives the organization forward and why THEY are so vital to its success.

Onboarding, however, should last 6 months (a year, if possible) to allow the employee to be fully assimilated into the organization and to engage them at every possible chance. The new hire should be given a survey on not only their candidate experience, but their onboarding experience: this will help keep new hires engaged while also allowing them to give feedback on how the company can improve its process.

Let the employees be your organizations brand ambassadors and cheerleaders, and they will refer other great candidates to your company – or at the very least, send others a positive image of your organization. This is the most powerful way to build great employer branding – word of mouth by your own employees!

 

Feedback Please!

New hires, and even veteran employees, want to hear what they are doing well, as well as what areas may need improvement. Managers must give feedback often and have an open line of communication as well as setting realistic “SMART” objectives up front; this way, the new hire is aware of what must be done to be successful and they are able to speak with their leader if something seems like it may be unattainable.

 

Your Best Talent is Always Being Contacted – Give Them a Reason to STAY

I was a headhunter once, and I could spot top talent a mile away. 95% of folks are open to a discussion about a new opportunity IF it is truly better than where they are now. I will tell you right now – if you are not investing in your employees by providing them with an amazing onboarding experience, they are going to leave – quickly. Other staffing firms and corporate recruiters WILL be and ARE currently calling them. What will you do to ensure they stay?

Let’s set up our people for big wins, so that our organizations can then, in turn, be successful. Don’t waste everyone’s time (and your company’s money) by not being accountable for ensuring your employees’ success.

Otherwise, they’ll wake up after their alarm, sluggishly and reluctantly get ready, and then drive to work – where they will not perform their best…and headhunters like I used to be will gladly call them and pluck them right out of your firm.

 

Destiny Quinn, SHRM-CP, STA

Written by Destiny Quinn, SHRM-CP, STA, Talent Acquisition Manager and PlanSource. 

 

 

"All data and information provided on this blog is for informational purposes only and does not constitute legal or HR advice (which should be obtained through formal retention of a lawyer or HR professional, respectively).  Nothing contained in this blog reflects the opinions of GOSHRM or any of its directors or members. GOSHRM makes no representations as to accuracy, completeness, current-ness, suitability, or validity of any information on this blog and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis."

Tags:  employee engagement 

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Workplace Ghosting

Posted By Administration, Saturday, October 27, 2018

 

“Workplace Ghosting”

A phenomenon that’s spooking employers everywhere

Written by: Lori McKnight

 

Workplace Ghosting is not a new phenomenon, but the popular dating term has recently been adopted to explain candidates who:

·       don’t show up for an interview

·       accept a job then don’t show up

·       leave with zero notice

 

Why are candidates vanishing?

 

1.     It’s a candidate-driven labor market. Ghosting tends to spook employers during good economic times (think 60s, the late 90s, now) when demand for certain types of workers exceeds supply. It doesn’t explain the immature behavior but does explain why it’s happening more now.

 

Fast fact: 34% of employees voluntarily left their job within the first year in 2017 compared to total labour turnover of 14%

 

2.     Technology has made communication less personal. While technology has made recruitment more efficient and less biased, the lack of face-to-face conversations means relationships lack depth in the courting and interview stages. Not to mention candidates often have multiple recruiters after them.

 

Fast fact: According to a LinkedIn survey, almost 50% of people would be “extremely or very interested” in hearing from a corporate recruiter.

 

3.     Candidates are doing their homework.  Candidates are researching you; they’re assessing your company culture and employee engagement through Glassdoor and other crowd-sourcing sites. If they don’t like what they read or feel it’s not a good fit, you’ll be removed from their shortlist, sometimes without notice.  

 

Fast fact: According to Glassdoor the average job seeker reads at least six reviews in the process of forming an opinion on a company.

 


 

Is it a generational thing?

While millennials may have created this term, there’s no data to support they are the villains. HR professionals are hearing of it across all ages in the job search process. It’s a case of immaturity and inexperience and more prevalent in high-demand, entry level positions with an abundance of jobs.

 

 

GhostBusters

Here are a few things you can do to avoid candidates going missing in action.

 

1.    Build a Relationship

Stay close to your candidates. Ask about their hobbies and interests to establish rapport, be respectful, show your personality and communicate vigilantly throughout the process.  

Even over-communicating is a positive differentiator and will alert you to any issues. 

 

2.    Update your Onboarding Program

Most orientation programs are geared to Boomers and Gen Xers who are more inclined to watch PPTs and read through binders of information. Millennials aren’t interested in PowerPoints. They want videos and more team-based and interactive learning. Here are some ideas to create a more engaging and effective onboarding program:

 

·       Match each new hire up with an employee who serves as a company Ambassador for one year to foster social connections, show around the office and who he/she can safely ask questions

 

·       Develop a structured onboarding program. CSI STARS Onboarding has a series of pre-scheduled, well-thought out touch points that ensures managers and new hires meet regularly, soliciting feedback and discussing learning opportunities before an issue escalates

 

·       Train your Managers. You know the saying…employees don’t leave companies, they leave bad managers. Not enough mentoring is happening from day 1. Millennials were raised in activities and sports that involved coaching and teamwork. A strong mentorship program could the deciding factor in wooing top talent. Check out SHRM’s comprehensive library of Onboarding resources .

 

3.    Focus on Culture. Culture. Culture

Ghosting is a symptom of a bigger problem either with your recruiting process, reputation or culture. Ask why this is happening. Make sure you are giving an honest reflection of your culture and that candidates selected are a good cultural fit.  Take a serious look at your company’s reviews on social media. It could be hurting you.

 


 

Do you have a “ghost story”? I’d love to hear about it. Send me an email at lori@csistars.com.

 

To learn more about how to prevent Ghosting in the Workplace, sign up for our upcoming HR.com webinar on Nov 6th at noon.

 

 

 

 

"All data and information provided on this blog is for informational purposes only and does not constitute legal or HR advice (which should be obtained through formal retention of a lawyer or HR professional, respectively).  Nothing contained in this blog reflects the opinions of GOSHRM or any of its directors or members. GOSHRM makes no representations as to accuracy, completeness, current-ness, suitability, or validity of any information on this blog and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis."

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Form I9: Are you out of your mind?

Posted By Administration, Monday, September 17, 2018
Updated: Thursday, September 13, 2018

 

 

If you haven’t seen this year’s SHRM article on the increase in I9 Audits by ICE for 2018, you may have heard it at this year’s HR Florida Conference by Attorney Eduardo Suarez who mentioned that ICE has increased raids four times more than previous years. If that wasn’t enough to scare you, how about knowing the cost of violations on Form I9? Using the example noted in SHRM’s article by Bruce Buchanan, “If you have 100 employees with 10 substantive paperwork violations and 20 hiring or continuing-to-employ violations, you'd have 10 + 20 = 30 to calculate 30 percent violations, leading to a fine of $60,270 using the 2017 penalty matrices.”

 

See the source image
 

 

Ask yourself, if ICE were to walk into your company now, would you be ready? And would you have less than 10 percent of errors to hopefully get away with just a warning? If the answer is you’re not sure or probably not, you may want to prepare yourself.

 

Here’s how:

 

  • Check out the USCIS.gov website and register for their free webinars.  They are extremely informative and they help you understand the required fields of Form I9 as well as how to make corrections. I found that the Form I9 webinar, usually held on Tuesdays, are the best. 
  • Make sure you’ve downloaded the newest version of M-274. There are some recent changes so you want to ensure you have the most up to date information.
  • Always reference the USCIS website on how to correct Form I9. This allows you to get the guidance you need straight from the source.
  • Lastly, if a self-audit is the way to go, reference the USCIS I9 Central: Self Audits page. There you’ll find a pdf that you can reference called Guidance for Employers Conducting Internal Employment Eligibility Verification Form I9 Audits.  This guide will go through some of the topics mentioned previously in one document.
  • Also, if you’re not the only person in your company who has the responsibility of verifying identity and employment authorization of individuals hired for employment, I recommend having each person take the free webinars provided by USICS to fully understand their responsibilities.

See the source image

 

While Form I9 audits sounds daunting, ICE agents are looking for unsafe employers and the likelihood that your company may be a target may be slim. It never hurts to be cautious because in the end, it’s your duty as the employer to ensure you understand how Form I9 should be filled out, what you can and cannot ask for in terms of documentation, and that you’re not participating in discriminatory practicing when it comes to Form I9.

 


 

Ramona Kwong, PHR, SHRM-CP

Written by Ramona Kwong, SHRM-CP, PHR, HR Client Manager at Paylocity. 

 

The views stated and positions taken in this post are my own and do not reflect the positions or views of my employer and should not be attributed to them.

 

 

 

"All data and information provided on this blog is for informational purposes only and does not constitute legal or HR advice (which should be obtained through formal retention of a lawyer or HR professional, respectively).  Nothing contained in this blog reflects the opinions of GOSHRM or any of its directors or members. GOSHRM makes no representations as to accuracy, completeness, current-ness, suitability, or validity of any information on this blog and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis."

 

Tags:  Audit  I9  SHRM 

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Introducing a New GOSHRM Mentorship Program

Posted By Administration, Sunday, September 16, 2018

 

 

WHAT IS THE GOSHRM MENTORING PROGRAM?

 

It is a developmental partnership in which Mentors share their knowledge, skills, information, coaching, and feedback to cultivate the professional growth of a Mentee.  It supports the Chapter’s goal of “developing HR professionals to lead through the development and implementation of mentoring opportunities to foster relationships with members at all levels.”  It provides Senior-level HR professionals a unique opportunity to share and professionally develop other members through a one-of-a-kind partnership that includes problem-solving, collaboration, and goal achievement.  It provides an opportunity for Mentors and Mentees to earn 8 general recertification credits for successfully completing their assignment.

 

 

Click here for more details. 

 


Tags:  mentee  mentor  mentorship  shrm  students 

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How HR Can Encourage a Respectful Workplace

Posted By Administration, Tuesday, September 11, 2018

 

 

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There are many different ways to define Respect in the Workplace.  There are probably as many different definitions of a Respectful Workplace as there are personalities in your company.  Each employee will define Respect in the Workplace through their own cultural lens and work experiences.  To some, it means having empathy for others around you regardless of whether they are a subordinate, coworker or superior.  To others respect is a safe and open environment where all employees are supportive of each other.  Some feel respect is more authoritarian and reserved for people of power and influence in the organization. There were hundreds of responses when I googled “What is Respect in the Workplace?” The explanation I liked most was the one on Wikihow. It said…”At its heart, being respectful means showing that you value other people's perspectives, time and space.”  I like this response because it is just specific enough to encompass almost any workplace environment you could think of.  Whether it is a law firm, a theme park, government agency, hotel or hospital, this explanation of workplace respect makes sense and fits well.

 

As a mediator who has facilitated hundreds of employment mediations over the past twenty years, I can confidently say that a vast majority of workplace cases stem from someone feeling disrespected in the workplace.  This is not always the obvious stated reason but when you dig deep and uncover the underlying issues that led up to the conflict and mediation, they usually boil down to the employee feeling they were disrespected by a manager, co-worker, corporate policy or a combination of those. Often times the employee who files a discrimination claim or requests a workplace mediation will ask for large sums of money or to have the manager fired or moved to a different department.  Through the mediation process, it is often discovered that the employee just wants to feel respect in the workplace. 

 

The following is a very common workplace mediation scenario, with names changed of course.  David, an hourly employee working in the customer service department of a large organization claims he was discriminated against by his supervisor because of his Age.  David is a 45 year old male who has been with the company for 20 years.  He claims that his supervisor, Gabe, treats him different than the other employees who are younger and faster.  David claims that he knows how to do his job and does not need a young wiper snapper who just started working at the company to tell him what to do.  He is just not as fast as he was when he was younger. At the beginning of the mediation, David was visibly angry and insisted that his supervisor be fired due to his discriminatory practices.  Through the mediation process, David was able to express to Gabe how disrespected he feels when Gabe tries to micromanage him.  David is the most senior worker and feels that Gabe should respect his years and knowledge in the job.  Gabe was able to share that the company was pushing all supervisors to increase the productivity of their subordinates to prevent layoffs.  Through this process, David better understood the pressure his supervisor was under and recognized that everyone was being pushed, not just him.  After going back and forth with various ideas, they settled on an agreement.  Gabe and David signed the agreement and shook hands with a clear understanding of how the other man felt and how they could move forward and work together in a mutually respectful manner.

 

See the source image

 

I have been asked by many HR professional and company executives “Why it is so important to create a respectful workplace and how is the more respectful environment going to make my job easier?”  Another question I am asked a lot is “If most workplace disputes stem from disrespectful managers, co-workers or corporate policies, what can I do to promote a respectful workplace?”

 

Also, I am definitely not suggesting that HR professionals should be the sole creator and keeper of workplace respect.  Additionally, HR professionals often have to overcome the hurdle of convincing company leaders and executives of the importance of creating a respectful workplace environment.    Once those hurdles are tackled, HR professionals can focus on creating company policies that support a respectful workplace environment.  Hence the title of this article.

 

Establish an early intervention conflict resolution policy that supports the type of environment you are trying to create.  Offer employees a way to voice their concerns and opinions.  When an employee feels disrespected, they should be able to express that and work towards an acceptable resolution without feeling the possibility of retaliation.  An early intervention conflict resolution policy should include two options for employees to pursue.  First option might be an anonymous type of survey or comment box.  Many companies offer surveys but often ask the wrong questions, ask leading questions or they do not offer the security of a confidential process.  Any of these mistakes can easily diminish the survey results.  An effective survey or comment box should ask the employees what their main concerns are and what their suggestions are to improve any issues or concerns.

 

See the source image

 

Second options should include a facilitated meeting with an HR professional or Professional Mediator.  Early intervention mediation can help to empower employees to speak up without the fear of retribution.  Mediation offers employees a forum to be heard on a level playing field. When early intervention becomes part of the culture where employees feel they have a safe avenue to be heard, they are less likely to file a discrimination lawsuit, quit or create unnecessary conflict in the workplace.  These two options are a great way to reduce costs in the organization and create a respectful work environment.

 

Respect should be a focal point in new hire and continuing training for employees at all levels.  Whether an employee is part time, hourly, middle management or a top executive in the company, the culture needs to reflect the importance of a respectful environment. A conflict resolution class should be integral to any organizations employee training program with a separate class designed specifically for managers and executives. Conflict resolution skills are rarely taught in school and often only briefly touched on in the workplace but these skills can make the difference between low or high employee turnover rates, expensive lawsuits, high or low productivity and non-violence or violence in the workplace.   

    

As HR professionals, it is important to actively work on the skills to put yourself in someone else's shoes as well as assist managers to better understand employee issues and concerns.  When HR staff and management are able to be empathetic and show employees that they are a resource for them when they have concerns or problems, the culture can begin to shift to a more open and respectful environment.

 

See the source image

Of course, the recommendations above will only be successful in creating a respectful workplace after upper management buys into this shift 100% and employees feel the company culture has shifted.  Policies and training are only effective when employees feel the policies and training are sincere and not a just a band aid.  Depending on how far or close your organization is from having a truly respectful workplace will have a huge impact on how much effort an HR professional will have to put into this effort.  Regardless, there is no doubt that your sincere efforts will be noticed and effective over time. 

 

 

 

 

 

 

 

Written by Sheryle S. Woodruff, MS, Owner of Conflict Management Associates, Inc. www.cmafla.com  407-417-7791. Sheryle holds a Master's degree in Conflict Studies and Analysis.  She is a Florida Supreme Court Certified Mediator and has been a full time trainer, conflict coach, consultant and mediator since 1997.  She specializes in preventing and resolving workplace conflicts.  

 

 

 

 

"All data and information provided on this blog is for informational purposes only and does not constitute legal or HR advice (which should be obtained through formal retention of a lawyer or HR professional, respectively).  Nothing contained in this blog reflects the opinions of GOSHRM or any of its directors or members. GOSHRM makes no representations as to accuracy, completeness, current-ness, suitability, or validity of any information on this blog and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis."

Tags:  blog  conflict resolution  HR  mediation  respect  SHRM  workplace 

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#AskAmanda: How to Make the Best of Your State Conference Experience

Posted By Amanda Brunson, Wednesday, September 5, 2018

 

I recently attended the 2018 HR Florida State Conference. Since this was my fourth year in attendance, I felt like I had a pretty good idea of what to expect. However, a couple of my peers were attending for the first time. After offering suggestions to the first-timers, I thought to myself: I bet there are a ton of people out there that wish they knew how to make the best out of their own state conference experience, so I want to offer the following generalized tips in hopes that your conference experience is one you won’t forget.

 

Click here to continue. 

 

 

 

Written by Amanda Brunson. Originally posted on the SHRM Blog. 

 

 

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Tags:  Conference  Networking  SHRM  SHRM Conferences  SHRMYP  State Conferences 

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Culture Isn’t Just HR’s Job

Posted By Administration, Monday, August 20, 2018

 

Culture Isn’t Just HR’s Job

Think of your culture if everyone recognized one person daily

 

Written by: Lori McKnight, GOSHRM Blogger

 

 

 

I jumped at the chance to write a blog post for the BlogSquad on HR trends that improve retention and results. I strongly believe recognition, while maybe not a trend, is the silver bullet needed to keep employees longer and performing to their potential.

 

I’ve written many posts supporting this statement and have seen firsthand how “small acts of recognition when multiplied by many can transform a culture”. Isn’t that the best line? I’m not sure where I saw it, but I believe it and it’s now my motto!

 

This line really speaks to me because it implies that culture cannot be built by HR. It takes many people in an organization buying in to your company’s direction and values to impact culture. Top-down only won’t work. HR-driven efforts alone won’t work. Employees don’t choose to engage. They have to be inspired and the best way to inspire someone is by recognizing their contributions and making them feel valued.    

 

 

What if everyone in your organization recognized one person daily?

Hand-written cards are amazing. I love getting them and save them forever. However, they aren’t the most scalable option for everyday thank you's. Also, according to a recent study in Psychological Science the main reason people don’t send thank you notes is because they lack confidence in their writing skills/penmanship.  

 

Enter HRTech. Today’s #HRTech tools facilitate recognition by enabling and encouraging more positive interactions. Social recognition tools like peer-to-peer thanks, recognition walls and nominations make it super easy for people to give others a clap and pat on the back as:

·        everyone can give thanks, on any device in real-time

·        everyone in the company can see who has done a great job

·        others can like, share and congratulate peers on a job well done

 

Since 70% of recognition should be informal, these non-monetary thank yous from peers, managers and senior executives have a multiplier effect  that can transform your culture, take the monkey off HR’s back and elevate HR’s role amongst senior management. 

 

Engaging employees using the medium the majority of your workforce use daily (hourly) is inclusive allowing Steady Eddie employees in departments where it’s harder to shine to receive well deserved recognition too.

 

When words just aren’t enough

Today’s HR platforms also have reward and incentive features. 

 

·        Employees can collect discretionary reward points for great work that can be redeemed for popular gifts, saved for a bigger ticket items, donated to a special cause, given to their child’s sports team or even converted into time off

 

·        Peers can nominate others for company-specific awards or send eCertificates when they see colleagues going over and above doing the things that reflect the company’s core values

 

HR recognition tools are an effective way to amplify your efforts and boost participation.

 

Just think if everyone in the organization added recognition to their daily routine every day. It would have a significant and positive impact on culture. And a stronger culture makes our job as HR professionals a lot more pleasant, leading to a positive return on investment due to higher productivity and better retention – all KPIs that boost the bottom line.

 

 

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Tags:  Culture  HR 

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